Return & exchange
Online orders (tryadva.com): exchange only, within 7 days of delivery. We do not refund money for a change of mind; you can exchange the piece for another size, colour or design of equal or higher value (you pay the difference).
To be exchanged, the piece must be:
- unused, unwashed and in its original condition, with all Adva tags attached
- not a sale or festival-offer item
- not stitched, altered or customised
Damaged or wrong item: tell us within 48 hours of delivery with an unboxing video showing the sealed parcel being opened. We will replace it, or refund it if a replacement is not available.
Sending it back (outside Vijayawada): please courier the piece to our store address at your own cost; we pay to send the exchange to you. In Vijayawada you can bring it to the store.
Store purchases: pieces bought in our store can be returned or exchanged at the store within 10 days of the bill date, with the bill and tags, under the same conditions.
To start an exchange, call or WhatsApp +91 9989382838 or email info@tryadva.com with your order number.
Refunds
All online orders are paid in advance through Cashfree (UPI, cards, net banking, wallets). Cash on delivery is not available.
- Cancelled before we accept the order, or rejected by us (for example, out of stock): full refund to your original payment method.
- Damaged or wrong item with no replacement available: full refund to your original payment method.
- Exchanges are not refunded in money (see the Return & Exchange policy).
Refunds reach your original UPI / card / bank account in 5–7 working days after we approve them. Any Adva wallet credit used on the order is returned to your Adva wallet.
Contact
Adva, 89, 1st Cross Rd, Subbarao Colony, Bharathi Nagar, Vijayawada, Andhra Pradesh 520008, India
Phone / WhatsApp: +91 9989382838 · Email: info@tryadva.com
GSTIN: 37AAMCM1438K1Z4